HOW CAN WE HELP?

Zeloraa is a marketplace that helps customers discover, connect with, and order from local food merchants, including home cooks, home bakers, private chefs, caterers, food trucks, meal preparation providers, and specialty food creators.

Zeloraa focuses on food discovery, ordering, bookings, and direct connections with independent food merchants. Many orders are prepared for pickup, while some merchants may offer their own delivery options. We celebrate unique, authentic, and artisanal food experiences.

Zeloraa operates in selected regions and continues to expand. Availability may vary depending on your country, city, and active merchants in your area.

No. Zeloraa is a technology platform that facilitates discovery, ordering, and connections between customers and independent merchants. Food preparation, handling, and fulfilment remain the sole responsibility of each merchant.

Zeloraa is committed to building a trusted marketplace. We expect all merchants to comply with applicable food safety standards, licensing requirements, and local regulations. Merchants are responsible for their own compliance. If you have specific questions about a merchant's licences or food safety practices, we encourage you to contact the merchant directly before ordering.

Download the Zeloraa app, create a free account, browse food merchants near you, add items to your cart, and confirm your order. You'll receive a confirmation notification once the merchant accepts.

Cancellation eligibility depends on individual merchant policies and the stage of order preparation. Contact the merchant directly through the app as soon as possible. For more detail, see our Cancellation & Refund Policy.

Yes. Many merchants on Zeloraa accept custom orders, event catering bookings, and private chef requests. Visit a merchant's profile and use the booking or enquiry feature to discuss your requirements directly.

Go to "My Orders" in the app, select the relevant order, and tap "Report an Issue." You can also email support@zeloraa.com. Our team will review the matter and work with the relevant merchant to help resolve it.

Yes. Where available, you can message merchants to ask about products, allergens, dietary requirements, availability, or event bookings before placing an order.

You can browse merchants without an account. An account is required to place orders, submit booking requests, save preferences, and access full platform features.

On the login screen, tap "Forgot Password?" and enter your registered email. A reset link will be sent to your inbox. Check your spam folder if you don't see it within a few minutes.

Zeloraa handles personal information in accordance with applicable privacy laws. For full details on how information is collected, used, and protected, please review our Privacy Policy.

Go to Profile → Settings → "Delete Account" in the app, or email support@zeloraa.com. Account deletion is permanent and removes your data, order history, and saved merchants.

Zeloraa accepts major credit and debit cards (Visa, Mastercard, American Express) processed securely through Stripe. Zeloraa does not store your full card details. All transactions use encrypted connections.

Yes. Payments are processed by Stripe, a leading payment provider. Zeloraa does not store complete payment card information on its own systems. For details, see our Privacy Policy and Terms & Conditions.

Payment is processed at the time of order confirmation. Merchants are responsible for setting pricing. Zeloraa may deduct applicable platform service fees before distributing funds to merchants.

Refund decisions are made by individual merchants, subject to their policies and applicable laws. Submit a refund request through the app within 24 hours of the scheduled delivery or service. Our team will review and work with the merchant to resolve your request. For full details, see our Cancellation & Refund Policy.

Zeloraa is a marketplace platform. Refund decisions rest with individual merchants. Zeloraa may assist by facilitating communication and reviewing available information, but does not guarantee any specific outcome. Customers and merchants are encouraged to communicate directly to reach fair resolutions.

Deposit and advance payment terms are set by individual merchants and should be communicated before confirmation. Review these terms carefully before making payment. Contact the merchant directly if you need clarification.

Zeloraa welcomes independent food merchants including home cooks, home bakers, pastry chefs, private chefs, caterers, food trucks, meal preparation providers, specialty food makers, confectioners, artisanal producers, pop-up kitchens, event food vendors, local food brands, and other approved food businesses.

Download the Zeloraa app, create a merchant account, complete your profile, provide required onboarding and verification information, and submit your application for review. Approval is typically completed within 24–48 hours.

Merchant payouts are processed through the platform's payment provider to your registered bank account. Payouts are subject to identity verification, compliance reviews, and applicable platform fees. Contact support@zeloraa.com for payout enquiries.

Merchants are solely responsible for food preparation, product quality, allergen disclosures, food safety compliance, legal compliance, business licensing, and customer interactions. For full details, see our Merchant Terms & Conditions.

Zeloraa expects all merchants to comply with applicable food safety laws, hygiene standards, and licensing requirements. Merchants are solely responsible for their food preparation, handling, storage, and allergen disclosures.

Always check the allergen information on the merchant's menu listing. For severe allergies, contact the merchant directly before ordering to confirm ingredients and preparation methods. Zeloraa cannot guarantee allergen-free preparation environments.

Contact the merchant directly and provide details of your concern. You can also report serious food safety issues to Zeloraa at support@zeloraa.com. Where required by law, Zeloraa may share information with relevant regulatory authorities.

Try closing and reopening the app, ensuring your internet connection is active, and checking for available app updates. If the issue persists, restart your device. Contact support@zeloraa.com if the problem continues.

Use the "Forgot Password?" link on the login screen to reset your password. Ensure you're using the correct email address registered with Zeloraa. If you continue to have difficulty, contact support@zeloraa.com.

Check that your card details are correct and that sufficient funds are available. Try a different payment method if possible. If the problem persists, contact your bank or email support@zeloraa.com for assistance.